Shipping Policy

At designfactorysale.com, we understand that when you choose a piece of designer homeware, you are investing in more than an object—you are bringing home a work of functional art. The products we offer carry a legacy of Italian design excellence, where everyday items are transformed into objects of beauty, wit, and emotional resonance. Because these pieces are crafted to be used and cherished, they deserve to reach you in impeccable condition. This Shipping Policy explains how we handle the journey of your order from our warehouse to your doorstep.

Order Processing

Every order placed on designfactorysale.com is treated with the care it deserves. Once your order is confirmed, our team begins preparing it for dispatch. Each item is carefully retrieved from our inventory, inspected to confirm it meets our quality standards, and prepared for packing. Orders are typically processed on business days. During periods of unusually high demand or seasonal peaks, processing may take a little longer, and we appreciate your patience. You will receive an order confirmation once your purchase is complete, and a separate dispatch notification once your parcel has left our facility.

Packaging and Protection

The products available through designfactorysale.com include items made from stainless steel, thermoplastic resin, glass, bone china, and other materials that require thoughtful handling. Many of these objects are also distinguished by their sculptural forms—curved handles, delicate spouts, slender legs—which means standard packing is not sufficient. We use appropriately sized outer cartons, protective cushioning, and secure inner bracing to minimise movement during transit. Fragile components receive additional padding. Where a product’s own packaging is designed for safe transport, we may dispatch it in that original box to avoid unnecessary material waste, while still ensuring it is adequately protected within the outer parcel. Our goal is simple: your item should arrive exactly as it left us—without cracks, dents, scratches, or any compromise to its finish.

Carriers and Tracking

We work with reputable courier partners who are experienced in handling designer homeware and fragile goods. The carrier selected for your delivery depends on the destination and the nature of the items in your order. Once your parcel is dispatched, you will receive a dispatch confirmation containing a tracking reference. This allows you to follow your shipment’s progress at your convenience. Tracking information may take a short while to become active after dispatch, as courier systems update. If you have any difficulty accessing your tracking details, our customer service team will be glad to assist.

International Shipping

designfactorysale.com serves customers in multiple regions. We are able to arrange delivery to many international destinations, though availability may vary depending on local regulations and courier coverage. For international orders, the parcel may pass through customs clearance procedures in the destination country. These processes are outside our control and can occasionally extend the overall journey of your order. Any customs duties, import taxes, or similar charges levied by the destination country are the responsibility of the recipient. We recommend that international customers familiarise themselves with their local import rules before placing an order.

Delivery Requirements

To ensure that your order reaches you safely, many shipments are sent with a signature requirement at the point of delivery. This means that someone at the delivery address must be available to receive the parcel and provide a signature. If no one is available, the courier may attempt delivery again or leave instructions for collection. In some cases, the courier may be permitted to deliver to a neighbour or a nearby safe location, depending on local practice and the terms of the carrier. We strongly recommend that you monitor your tracking information and arrange for someone to be present on the expected delivery day. For high-value or particularly delicate items, the requirement for a signature is especially important, as it provides a clear record of receipt and helps protect both you and us in the unlikely event of a dispute.

Damaged, Lost, or Delayed Shipments

We take every reasonable precaution to ensure your order arrives safely. However, if your parcel shows visible signs of damage upon arrival, we ask that you note this with the courier before signing, if possible, and contact us promptly with photographs of the packaging and the item. If a parcel is confirmed lost in transit, we will work with the carrier to investigate and determine an appropriate resolution. Delivery delays can occur due to circumstances beyond our control—severe weather, transport disruptions, customs backlogs, or other unforeseen events. While we cannot guarantee delivery dates, we will keep you informed and do everything within our power to help resolve any issue.

Changes and Special Requests

If you need to update your delivery address or make other changes to your order after it has been placed, please contact us as soon as possible. Once a parcel has been dispatched, changes may no longer be possible. We are happy to accommodate reasonable special requests where logistics allow, and our team will always do their best to help.

Thank you for choosing designfactorysale.com. We are committed to delivering your chosen design pieces with the same level of care and attention that went into their creation.